Privacy Policy

We want you to know what Jawg makes with the "personal data" acting in accordance with the provisions of the General Regulation on Data Protection.

When you use Jawg Websites and Services (as defined below), we receive information that may directly or indirectly identify you (“personal information” or “personal data”).

This privacy policy (this “Privacy Policy”) governs and describes how Jawg and its subsidiaries (“Jawg”, “we,” “us” or “our”) may collect, use, and disclose personal information that we obtain through or from:

  • https://www.jawg.io/ and all websites within that domain (such as https://www.jawg.io/lab (our “Websites”) and mobile applications,
  • individuals that register to attend our marketing or corporate events or receive our marketing materials (“Marketing Activities”),
  • our subscribers’ personnel who register to use our Services (including through our Services user interface dashboard registration forms on our Websites), and
  • subscriber data submitted to our related services (the “Services”) by our subscribers or their internet clients or end users, or that we collect through our Services on behalf of our subscribers. Section 9 of this Privacy Policy separately covers and describes how Jawg collects, uses and discloses the personal information submitted to our Services by our subscribers (or their internet clients or end users) or that we collect through our Services (on behalf of our subscribers), which use by our subscribers is governed by our subscription agreements with our subscribers.

In this Policy we will explain:

  • What types of personal information Jawg collects and how it is used.
  • How Jawg collects your personal information, including whether personal information is collected automatically.
  • How long Jawg retains your personal information.
  • How and when Jawg shares your personal information with others.
  • How Jawg protects your personal information.
  • What choices and rights are available to you regarding the use of your personal information, including how to access and update personal information.
  • How personal information submitted to our Services or collected through our Services on behalf of or at the direction of our subscribers is treated.
  • How to update your communication preferences.

Contact Information

Depending on the context of personal information you provide, Jawg may be the data controller (“controller”) or data processor (“processor”) of your personal information under this policy. Jawg is a processor of personal information submitted to the Services or collected through the Services on behalf of or at the direction of subscribers. If you have any questions or concerns regarding this Privacy Policy or our privacy practices, including the processing of your personal information, if you would like to exercise your data rights under applicable laws, or if you believe your privacy rights have been violated, please contact Jawg at contact@jawg.io, or:

  • Jawg
    152 Avenue Aristide Briand
    92220 Bagneux
    FRANCE

1. What types of personal information does Jawg collect?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

The types of personal information we collect and share depend on which of our Websites or Marketing Activities you use. In general, we may collect information that identifies you, information about how you use our Websites, and the information that you create while you interact with our Websites.

Information that we collect from you may include the following:

  • Information that can personally identify you, such as name or email address.
  • Information that you provide when you fill in forms on our Websites.
  • Information that identifies you in planning and hosting corporate events related to our Marketing Activities (e.g., user conferences).
  • Records and copies of your correspondence (including email addresses and Twitter handles), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Websites or related to orders of our Services.

2. How does Jawg use my personal information

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

Jawg uses personal information that you provide to us to deliver content on our Websites, plan and host Marketing Activities, and to provide our Services.

We may use this information in the following ways:

  • To present our Websites and their contents to you.
  • To allow you to participate in interactive features on our Websites.
  • To enhance the experience of using our Websites, Services, and Marketing Activities.
  • To manage your access to the Services.
  • To carry out our obligations and enforce our rights that arise from any contracts entered into between you and us, including for billing and collection.
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices.
  • To notify you about changes to our Websites or Services.
  • To provide you with information or services that you request from us.
  • To communicate with you about Marketing Activities, which may include promotional information.
  • To send promotional information and other communications regarding our products or Services.
  • To create a list of actual and prospective users and subscribers for our products or Services.
  • To assemble statistics regarding the use of our Websites, product or Services.
  • To prevent fraud or abuse.
  • To comply with any legal or regulatory obligations.
  • For any other purpose we describe at the time we collect information.
  • For any reason you engage us.
  • For any other purpose with your consent.

3. How does Jawg collect my personal information?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

Jawg may directly collect personal information you provide us in the following ways:

  • When you complete forms on our Websites, such as registering an account, subscribing to a Service.
  • When you create an account to use our Services.
  • When you complete transactions through our Websites, such as fulfilling an order for our Services.
  • When you perform search queries on our Websites.
  • When you use our publicly accessible blogs.
  • When you contact us outside of our Websites, such via email or Twitter.
  • When you request assistance from our Support team.
  • When you respond to surveys we ask you to complete for research purposes.
  • When you provide information that will be posted on public areas of our Websites.
  • When you transmit information to other users of our Websites or third-parties as a user contribution.
  • When you register for or attend our Marketing Activities.

Third-Parties and Data Supplementation

To the extent allowed by law, Jawg may collect personal information about you from other sources, including publicly available databases or third-parties from whom we have purchased data. We may maintain this information or associate it with personal information we already have about you (“data supplementation”). This information helps us to improve our Websites, to deliver better and more personalized Services, to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.

Examples of the types of personal information that may be obtained from public sources or purchased from third-parties and combined with information we already have about you, may include:

  • contact information about you from third-party sources to verify your address so we can properly prevent fraud or communicate with you, or
  • data purchased from third-parties, such as social networking sites and conference attendee lists, that is combined with information we already have about you, to create more tailored advertising and products.

If you receive a marketing communication or promotion from us, you may opt-out of these communications at any time (i) by following the unsubscribe instructions included in the promotion (if sent by email), or (ii) sending us an email at the address noted in the Contact Information section above.

Financial Information

4. Does Jawg collect personal information automatically?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

As is true of most websites, Jawg gathers certain information automatically as you navigate through and interact with our Websites. This information helps us to improve and personalize our Websites, Marketing Activities, and Services, as well as prevent fraud or abuse. This information may be gathered and stored in log files.

Information that we collect from you automatically may include the following:

  • Internet Protocol (IP) addresses,
  • Internet Service Provider (ISP),
  • browser type,
  • referring/exit pages,
  • operating system,
  • date/time stamp, and/or
  • browsing actions and browsing patterns.

Cookies

Jawg and our partners use cookies or similar technologies to analyze trends, administer our Websites and Services, track users' movements around our Websites and Services, and to gather demographic information about our user base as a whole. A cookie is a small piece of information that is placed on your device when you visit certain websites. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Websites or Services.

For more information on how Jawg uses cookies, refer to https://www.jawg.io/cookies.

For more information on third-party cookies, refer to Section 6 of this Privacy Policy.

5. How long does Jawg keep my personal information?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

Jawg may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use our Websites or Services, or as agreed in our subscription agreements, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for Jawg to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. When and how does Jawg share my personal information with others?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

Jawg may share your personal information with certain third-parties. This sharing is based on our relationship with those third-parties, your consent, or legal or contractual obligations that require us to share such information.

We may share your personal information that we collect or you provide as follows:

  • To our subsidiaries and affiliates for the purposes outlined in this Privacy Policy.
  • To contractors, service providers, and other third-parties we use to support our business. These entities are bound by contractual obligations to keep personal information confidential and can use it only for the purposes for which we disclose the information to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Jawg’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Jawg about our Websites users is among the assets transferred. You will be notified via email and/or a prominent notice on our Websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • To comply with any court order, law, or legal process (such as a subpoena), to investigate fraud, including responding to any government or regulatory request, lawful requests by public authorities, or to meet national security or law enforcement requirements.
  • To enforce or apply our Terms and Conditions and other subscription agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Jawg, our subscribers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction.

You may login to our Websites using a sign-in service such as your Twitter profile, Google profile. These services authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-in form and collection of your personal information may occur as a result of login to our Websites using these sign-in services.

From time to time, we may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information will be governed by such third-party’s privacy policies. Please carefully read the privacy policy of any website you visit.

7. How does Jawg keep my information secure?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers.

Jawg will maintain appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized use, alteration, or disclosure. Although we implement and maintain security measures that are appropriate for our business activities, please be aware that no security measures are perfect or impenetrable and any transmission of personal information is at your own risk.

You must also make sure that your information is safe and secure. We are not responsible if you circumvent any privacy settings or security measures on our Websites. Even if we give you (or you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. Do not share your password with anyone. Please be careful about giving out information in public areas of our Websites, for example, community message boards or forums. The information you share in public areas may be viewed by any user of our Websites. We cannot control the actions of other users of our Websites with whom you choose to share your information; as such we cannot guarantee your contributed information cannot be viewed by unauthorized parties.

8. What choices and rights are available to me regarding the use of my personal information?

Section 9 of this Privacy Policy separately covers and applies to personal information submitted by our subscribers to our Services, or collected through our Services on behalf of or at the direction of our subscribers. In regards to personal information we process on behalf of our subscribers, please contact the applicable subscriber directly as described in Section 9 of this Privacy Policy.

By using our Websites, Services, and Marketing Activities you expressly give your consent for the collection and use of your personal information in compliance with this Privacy Policy. This does not affect lawful processing under applicable laws based on other legal basis such as contractual obligation, compliance with applicable laws, and legitimate purposes.

Right to Access or Correct Personal Information

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding the modification or correction of your personal information as described in Section 9 of this Privacy Policy.

You have the right to access and correct your personal information. If you want to review or correct your personal information, you can login to the appropriate Website or Service and visit your account profile page, typically designated as “My Account”, or contact us through the Support Center, or you may send us an email at the address noted in the Contact Information section above.

Right to Delete Personal Information (“Right to be Forgotten”)

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding the removal of your personal information as described in Section 9 of this Privacy Policy.

You have the right to request deletion of personal information we hold about you and we have the obligation to erase your personal information, where:

  • the personal information is no longer necessary in relation to the purposes for which it was collected or otherwise processed,
  • you withdraw consent on which the processing is based and where there is no other legal ground for the processing,
  • you object to the processing and there are no overriding legitimate grounds for the processing,
  • the personal information has been unlawfully processed, or
  • the personal information has to be erased for compliance with a legal obligation in the European Union or a Member State law to which Jawg is subject.

If you want to request removal of your personal information from our Websites or Services, you can login to the appropriate Website or Service and contact us through the Support Center, or you may send us an email at the address noted in the Contact Information section above. You can also request closure of your account. We will respond to your request within 30 days.

In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

Right to Data Portability

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding the data portability of your personal information as described in Section 9 of this Privacy Policy.

You have the right to receive or transfer a copy of your personal information, where:

  • we are relying upon your consent or the fact that the processing is necessary for the performance of a contract to which you are party as the legal basis for the processing, and
  • personal information is processed by automatic means.

This copy will be provided to you in a common machine-readable format. You may also require us to transmit it to another party where this is technically feasible.

If you want to request a copy of your personal information, you can login to the appropriate Website or Service and contact us through the Support Center, or you may send us an email at the address noted in the Contact Information section above.

Right to Restrict Personal Information Processing

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding the restriction of processing of your personal information as described in Section 9 of this Privacy Policy.

You have the right to request the restriction of processing of your personal information, where:

  • you contest the accuracy of the personal information until we take sufficient steps to correct or verify its accuracy,
  • where the processing is unlawful but you do not want us to erase the personal information,
  • where we no longer need the personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims, or
  • where you have objected to processing justified on legitimate interest grounds (see below) pending verification as to whether Jawg has compelling legitimate grounds to continue processing.

Where personal information is subjected to restriction in this way we will only process it with your consent or for the establishment, exercise, or defense of legal claims. This right includes restricting the processing of your personal information to only include storage of your personal information (e.g. during the time when Jawg assesses whether you are entitled to have personal information erased).

If you want to request restriction of processing of your personal information, you can login to the appropriate Website or Service and contact us through the Support Center, or you may send us an email at the address noted in the Contact Information section above.

Right to object to processing justified on legitimate interest grounds

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding objections to processing your personal information as described in Section 9 of this Privacy Policy.

Where we are relying upon legitimate interest to process personal information, you have the right to object to that processing. If you object, we must stop that processing unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the personal information for the establishment, exercise, or defense of legal claims. Where we rely upon legitimate interest as a basis for processing we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.

If you want to object to the processing of your personal information, you may send us an email at the address noted in the Contact Us section.

Right to be informed of the appropriate safeguards where personal information are transferred to a third country or to an international organization

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding safeguards when transferring your personal information to a third country as described in Section 9 of this Privacy Policy.

Refer to the Terms and Conditions for information on the safeguards that have been put in place to protect your personal information for transfer outside of the European Economic Area. For transfers to countries without an adequacy decision by the European Commission, Jawg puts appropriate safeguards through contractual obligations.

Right to Withdraw Consent

If Jawg processes your personal information on behalf of or at the direction of one of our subscribers, you should first look to that subscriber for assistance regarding withdrawing consent for processing your personal information as described in Section 9 of this Privacy Policy.

Where you have provided us with your consent to process personal information, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You can do this by:

  • using certain web browser and opt-out options discussed in this Privacy Policy to limit the personal information you provide to us or our third-party partners (please see Section 4 “Does Jawg collect personal information automatically?”, Section 6 “When and how does Jawg share my personal information with others?” and Section 10 "Communication Preferences and Subscriptions”),
  • following the unsubscribe instructions included in emails,
  • sending us an email at the address noted in the Contact Us section above.

Right to Submit Complaints or Report Abuse

You also have the right to lodge a complaint with a supervisory authority, in particular in your country of residence, if you consider that the processing of your personal information infringes applicable laws.

9. Subscriber Data submitted to our Services or collected through our Services (on behalf of our subscribers)

Jawg subscribers electronically submit (or cause to be submitted) data to the Services for hosting, indexing and related processing. Jawg processes data only as provided in our subscription agreements with our subscribers, such as our Terms and Conditions available at https://www.jawg.io/terms.

As subscribers (or in some cases their internet clients or end users) control the data to be processed, Jawg’s network, platform, and Services may be used as a conduit for information.

The use of personal information collected through our Services at the direction of our subscribers shall be limited to the purpose of providing the Services for which the subscriber has engaged Jawg.

Although Jawg collects personal information related to subscriber personnel as they configure a subscriber’s use of our Services, Jawg has no direct relationship with individuals whose personal information is hosted or transmitted through the Services by subscribers or their permitted internet clients or end users. Subscribers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data to Jawg for processing purposes.

Jawg also collects, uses, and discloses personal information of individuals who visit our Websites (“Visitors”) and individual representatives of our subscribers, suppliers, and business partners (“Business Contacts”). This Section 9 does not apply to personal information associated with Visitors and Business Contacts collected, stored, and processed by Jawg which are governed by the other provisions of this Privacy Policy.

Choice

Our Services collect personal information for our subscribers. As a data processor of this personal information on our subscriber’s behalf, Jawg has limited ability to access personal information our subscribers submit to our Services. If you are a data subject for whom a subscriber has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the subscriber directly.

Sub-processor Accountability

Jawg is responsible for the processing of personal information it receives, and subsequently transfers to a third-party acting as an agent on its behalf in accordance with our subscription agreements. Jawg may use from time to time third-party service providers, contractors, and sub-processors to assist in providing the Services on our behalf. Jawg maintains contracts with these third-parties restricting their access, use, and disclosure of personal information.

Security Measures

Jawg maintains administrative, physical, and technical safeguards to protect data submitted to the Services, including personal information.

Subscriber Data Integrity and Purpose Limitation

As a data processor, Jawg hosts, transmits, discloses, and processes data, which may include personal information about EU personnel of our subscribers administering, using or supporting the Services. Jawg may process data to provide the Services, to prevent or address technical or service problems, to follow the instructions of our subscribers and their personnel who submitted the personal information, or in response to contractual or legal requirements. Jawg does not control or own the data submitted by its subscribers, or their internet clients or end users, to the Services. Jawg may share personal information with its subsidiaries, contractors, or third-parties if Jawg undergoes a business transaction, such as a merger, acquisition by another company or sale of all or substantially all of its assets.

Data Subject Rights to Subscriber Data

Jawg acknowledges that you have the right to access your personal information. Jawg has no direct relationship with the individuals whose personal information our Services process on behalf of our subscribers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal information should direct his or her query to the appropriate subscriber (i.e., the data controller). Subscribers have the ability to fulfill these requests, and Jawg will provide assistance for requests that subscribers are not able to complete. If the subscriber requests that Jawg remove the personal information, we will refer your request to the applicable subscriber and we will respond to the request within 30 days.

Subscriber Data Retention

Jawg retains the personal information we process on behalf of our subscribers for as long as needed to provide the Services to our subscribers and in accordance with our subscription agreements. To the extent not deleted by our subscribers, Jawg may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Communication Preferences and Subscriptions

Jawg offers visitors of its Websites and Services, personnel of our subscribers whose personal information is collected through our Websites or Services, and attendees or recipients of Marketing Activities a means to choose how we use the information provided. You may choose to stop receiving or participating in Marketing Activities, including newsletters, by following the unsubscribe instructions included in emails, or sending us an email through the Contact US section above.

11. Modifications

Jawg reserves the right to modify this Privacy Policy at any time. It is our policy to post any changes we make to this Privacy Policy on this page and the changes will be effective upon Jawg’s publication of the updated Privacy Policy except as described below. If Jawg makes material changes to how we treat your personal information, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this page thirty (30) days prior to the change becoming effective. However, changes made to comply with applicable laws will be effective immediately. You are responsible for ensuring we have an up-to-date email address for you and periodically visiting this page to check for any changes to our Privacy Policy. Your continued use of the Websites and the Services expressly indicates your acceptance of Jawg’s then-current Privacy Policy and your consent to Jawg’s collection of personal information in accordance with the then-current Privacy Policy.

If you have questions or concerns about this Privacy Policy, please contact Jawg using the information in the “Contact Information” section above. The date this Privacy Policy was last revised is identified at the top of the page.